.Ensuring Continuity of Public Services in Times of Crisis: Strategies and Institutional Resilience"

Document Type : Original Article

Author

Department of Public Administration, Faculty of Management sciences, Sadat Academy for Management Sciences, Egypt

10.21608/mjle.2025.457734

Abstract

Crises such as armed conflicts, pandemics, and natural disasters present significant threats to the continuity of public services. The disruption of these services undermines societal stability, economic productivity, and public trust. Governments will need to be fast, creative, flexible, effective, transparent, and accountable. This study explores strategic approaches and institutional capacities that support the continuity of essential public services during crises. The study relies mainly on collecting data and information from the sources that dealt with the main variables of the research, whether in articles, recent research, reports and published expert opinions. The paper identifies key factors that enhance institutional resilience and outlines policy recommendations for improving public service delivery in unstable contexts. Preliminary results indicate that Strategies and Institutional Resilience may provide some innovative alternatives which can help governments and policy makers to manage the crisis and ensure continuity of public services during and after the Crises.

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